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Lost in Transition

Updated: Jun 22, 2023

Face-to-Face Mail Delivery in the Digital Era


I was startled by a call that came from outside the house. “Postman, mail delivery!” the person exclaimed. I walked towards the door, peered through the window, and saw the color of the person’s uniform, indicating that they worked as a mail carrier. It was an orange uniform with a silhouette of a flying bird logo on the side.


Without hesitation, I swiftly opened the door, and the postman greeted me with a friendly smile, the kind that is characteristic of postmen. “Good afternoon, young one. Is this indeed the address…” The postman confirmed that the address matched the destination stated in the letter. Once this initial requirement was met, he reached into the upper left pocket of his shirt and pulled out a ballpoint pen. “Please sign here as proof,” the postman kindly requested. I promptly signed the proof of delivery document, fulfilling the second requirement successfully. The postman expressed his gratitude with a “Thank you” and left the destination address with a smile, satisfying the third requirement.


After receiving the package, which turned out to be intended for my younger sister, I placed it on the table. As I watched the postman depart, memories flooded my mind of him retrieving letters from a bag filled with mail and delivering them to their intended recipients. It involved friendly interactions, small talk, and unique gestures that are rarely experienced in our current era of email technology. The phenomenon of the postman has naturally faded away, along with the postman’s smile and the familiar calls of “postman.” The mail carrier, who delivers letters in a personal, physical, and hand-to-hand manner, has become a rarity.


While technology has undoubtedly made communication more efficient and convenient, it is crucial to acknowledge the qualities that have been lost in the process. The postman symbolizes a tangible connection between the sender and recipient, bridging distances and delivering not only packages but also a sense of human connection. The act of signing for a package and witnessing the postman’s dedication and friendliness offers a unique experience that cannot be replicated digitally.

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